Why were my Internet bill doubled in April?

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Good morning @user_qnudd8, and thanks for taking the time to post about your internet bill going up. Sounds like your promotion may have expired. No worries though, we'll be happy to help find a new one for you if that is the case. If you could send our team a direct message with your full name and full address, we can get started. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it