Visitor

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5 Messages

Saturday, October 18th, 2025

Why was my post set to private?

Why was my post about the issue I'm having with xfinity honoring the plan I signed up for set to private? So no one else can see it? 

Oldest First
Selected Oldest First

Official Employee

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2.6K Messages

5 hours ago

@Ndubg

Due to our forums guidelines your post is made private.

 

If you would like for us to help you with your account you'll need to send us a direct message so we can access your detailed message

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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