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Biff-Tannon
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416 Messages

Wednesday, February 26th, 2025 2:16 AM

Why was my bill increased twice? [Edited]

WHY WAS MY BILL INCREASED TWO TIMES IN THREE MONTHS? We didn't order anything extra or change any services other than ordering a new gateway which comcast said there is no charge for the gateway. This is [Edited: "Language"]!

Dec. 15 - Jan. 15 = $278.87

Jan. 16 - Feb. 15 = $294.33

Feb. 16 - March 15 = $294.33

Upcoming Charge = $326.04

Increase = $47.17

Question

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Updated 

2 months ago

 • Edited

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XfinityShawn

Official Employee

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1.4K Messages

2 months ago

@Biff-Tannon My team can help you look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Biff-Tannon

Contributor

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416 Messages

2 months ago

XfinityShawn:

My billing concern is why did my bill get two increases in three months. Can you answer this here in the public forum?

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Again

Expert

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31.4K Messages

@Biff-Tannon​ 

They won't know until they look at your account, and that is private information, as you well know.  If you want the answer in public either you can post it or you can ask for it to be posted.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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XfinityShawn

Official Employee

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1.4K Messages

 

Biff-Tannon We are unable to do that in public since that would put personal information on the forums, and we don't allow that per the forum guidelines policy. You would need to send a DM (direct message) as requested to continue. Your other option would be for you to call into customer service for a phone agent to assist. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

Biff-Tannon

Contributor

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416 Messages

Is it customary to increase a customer's bill twice in this time frame with no justification for the increase?

(edited)

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2 months ago

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Biff-Tannon

Contributor

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416 Messages

And why is my post marked as private? Isn't this a public forum?

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2 months ago

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XfinityShawn

Official Employee

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1.4K Messages

 

Biff-Tannon You will need to send a DM as requested in order for us to look closer into this for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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Biff-Tannon

Contributor

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416 Messages

2 months ago

This is a shot from billing that shows the increases.

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