user_d32a6f knowing that having autopay can provide you a discount, I would certainly want answers for it being cancelled as well. Thank you for bringing this concern to the attention of our Xfinity Forums team. Let's get your account pulled up to narrow down the exact cause of this change together. We will get this rectified for you!
Can you send over a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityMarcus
Official Employee
•
1.8K Messages
5 days ago
user_d32a6f knowing that having autopay can provide you a discount, I would certainly want answers for it being cancelled as well. Thank you for bringing this concern to the attention of our Xfinity Forums team. Let's get your account pulled up to narrow down the exact cause of this change together. We will get this rectified for you!
Can you send over a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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