Visitor
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1 Message
Why was I charged an installation charge?
I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I charged for that? I was never told there would be an installation charge, and I'm not happy about it. This essentially wipes out an entire years worth of savings. If I was informed of this at the time of setup, I would have never switched. Can you please waive this fee?
Thank you for your help!
XfinityKei
Official Employee
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2.1K Messages
2 hours ago
@user_zfmoc8 Thanks for bringing your concerns to our attention. I would like to set the correct expectation for our chargeable tech visits. I also have a link from our famous website with more information at https://www.xfinity.com/support/articles/prepare-for-your-service-visit
Scroll down to Potential charges
Service visits may be charged a fee.
-If a technician is required to complete an installation, a $100 charge will apply.
-If the technician determines your reported service issue is unrelated to Xfinity services or rental equipment, a $100 charge will apply. This fee will be waived for existing customers experiencing Xfinity-related service issues.
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