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user_ciy1lw
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Saturday, January 6th, 2024 3:31 PM

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Why the heck do you guys think it's all right to keep raising the bill not notifying anyone when you shouldn't be raising it at all

The bill keeps getting raised for no reason at all notification no letters in the mail no email no nothing nothing's done to raise the bill and you guys keep raising it illegal practice 🫣

Question

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Updated 

1 year ago

111

2

XfinityTy

Official Employee

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376 Messages

1 year ago

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

0

0

user_il7ab2

2 Messages

1 year ago

My bill increased by over 22% from December to January. I wasn't notified either. My current bill says I was informed in my last bill. I went into my previous statements and I'm unable to view any of them to see this information. The only statement I can see is my current one. I finally got hold of customer service and they were unable to provide a link that would work so that I can view my previous bill. Now I'm being bombarded with texts on how to view my previous statements. This is extremely bad customer service.

3

0

XfinityThomasD

Official Employee

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1.3K Messages

@user_il7ab2 The easiest option to view previous billing statements is through the Xfinity app or website. From the Account tab, select Bill Details and then Statement History. There you can see the last 12 months' statements as PDFs to compare and see differences in what caused the price changes. We can always review the account with you as well and make sure we have the best offer available to you if you'd like.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_il7ab2

2 Messages

Links to PDFs for the past 12 months are NOT available in Statement History. Customer service tried to upsell me instead,

1 year ago

0

XfinityThomasD

Official Employee

 • 

1.3K Messages

Very strange. Let's see if we can look further into it for you. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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