U

Visitor

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2 Messages

Sat, Apr 10, 2021 4:28 AM

Why my order details were changed without consent

I just find out that my original order (online) was changed  without my permission after picking up the equipment. The representative never asked me anything. I am just finding out because I can not activate my service and I was going thru my account  details.  REALLY Disappointed In top  of that I have been trying 3 days to connect either TV or Internet without  success 

Responses

ComcastBianca

Official Employee

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83 Messages

1 m ago

Hi, @user_1dc938! Thanks for reaching out to us about the account changes and issues with activating your services. Our team is here to help! Please send us a private chat with your name and address so we can further assist you. To send a chat, can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

1 m ago

Hello Bianca Thanks for jumping in ! I am.getting the message that the user does not exist

is there any alternative Thanks

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