Why my bill when up I am old I can't afford that

Hello @user_i1h85v, thank you for taking the time to leave a post. Sorry to hear about the increase in your bill. I can certainly understand how stressful and concerning that can be, especially when you're not expecting the increase and are trying to keep up with everyday expenses. While bill increases can happen for a variety of reasons, such as an expired promotion, changes to services, or rate adjustments, we'd be happy to review the account and see what options may be available to help lower your monthly rate. We value your business and would be glad to take a closer look to see what solutions might be available for your situation.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.