It sounds like your promotion has ended. Have you been reading your billing statements for information about your bill? Usually when your promotion is about to end you'll find a notice about it in the billing statement the month or two before.
Good evening @user_eaf70c! As @Again mentioned, it would appear a promotion may have expired. The promotional discounts included the date they expire should be in green font on page 3 of each monthly statement. Have you had a chance to check a previous statement to see if a discount expired?
If not, we have this really handy article here with steps on how.
Again
Expert
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31.4K Messages
1 month ago
@user_eaf70c
It sounds like your promotion has ended. Have you been reading your billing statements for information about your bill? Usually when your promotion is about to end you'll find a notice about it in the billing statement the month or two before.
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XfinityAldrik
Official Employee
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2.1K Messages
1 month ago
Good evening @user_eaf70c! As @Again mentioned, it would appear a promotion may have expired. The promotional discounts included the date they expire should be in green font on page 3 of each monthly statement. Have you had a chance to check a previous statement to see if a discount expired?
If not, we have this really handy article here with steps on how.
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