5 Messages
Why isn't Comcast automatically issuing credits for the week or more with no service after Hurricane Beryl?
The title says it all: Why isn't Comcast automatically issuing credits for the week or more with no service after Hurricane Beryl?
I'm on the chat with an agent right now that says they show 3 hours of outage on my account when we had no internet for a full week plus 3 days of service disruptions afterwards!
They gladly take my money every month, refused to provide an individual information/customer service what so ever or updates the entire week until AFTER it finally came back up and now they aren't even crediting customers for the days and in some case week + that they did not have any service from Xfinity - all while the AT&T and Verizon internet customers had service the entire time.
Wow. Just wow.
I know of a lot of people who are leaving Xfinity once their current contract periods end.
UPDATE: They are playing musical chairs with my chat. Rep 3 is on the line and they apparently didn't pass 6th grade reading as they are asking me about current service disruption instead of addressing the actual topic of my chat which is why Xfinity enjoys stealing from their customers instead of doing the right thing.
UPDATE 2:
Special thanks to Xfinity CSRs:
Riya
Daksh
Ms
Komal
Tanisha
For well...? Breaking the world record for chat transfers without actually solving anything? I asked Chat Rep 1 for a supervisor. I am now on Tanisha....who is still not a supervisor but that appears to at least be in the right department.
Perhaps I should just reach out to some news organizations and see if any of them would be interested in how Xfinity treated their customers during a Hurricane and in the aftermath?
XfinityPaula
Official Employee
•
1.2K Messages
4 months ago
@user_6era46 Hi there! Thank you for reaching out to us on our Xfinity Forums! I'm so sorry to read about the ongoing interruptions that so many of my customers experienced. Our teams were working around the clock to restore the services as quickly as possible.
Xfinity was able to proactively credit some customers for the downtime in our services, and the credit would have been applied on 7/26. If you did not receive that credit, or it did not cover your downtime, don't worry, I can help you with that. Credits for service interruption can also be requested here Again, if there's an issue with the system or trouble contacting Xfinity, you can create a post here, and we will help out!
Please send us a direct message with your name and service address. I will have to verify the account, but from there I will work on ensuring your account is fully credited.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_6era46
5 Messages
4 months ago
I was also given a link for future reference to request a credit: https://www.xfinity.com/support/account-management/credits/outage/details
"Please note: outages caused by weather, power outage, or maintenance are ineligible for a credit."
Apparently, pretty much every issue that would likely cause an outage is ineligible for a credit. Wow! Just wow!
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