1 Message
Why is your website so bad?
You're an internet company, this is insane. Your website should work smoothly every time, on every browser. There is absolutely no excuse for it.
Anyway, here are my issues:
- Cannot access my bill from my email. I click "View bill" and login (which only works like 50% of the time), and if I'm lucky enough to login get an error that reads "We're having some trouble connecting to My Account." There is an option to Try Again, which I click, and it doesn't work, again.
- I'll log me out randomly, all the time, and I'll have to login again and verify again.
- When I attempt to navigate to payments, I get "Access Denied." I looked for solutions to this on the forums and found threads over a year old of other people having the same issue. How has this not been fixed in over a year? It's mind-blowing.
- I cannot access my bill, which I no longer receive in the mail, and I cannot change my settings to start receiving it in the mail again because of the above issues. I would like to do this at this point so I can see what I'm being charged and why.
- I cannot update my payment method, autopay timing, or anything else related to payments online. I'll probably have to call in to address this nonsense.
Please fix your website and credit my account.
user_y6sdaw
1 Message
11 months ago
I, too, clicked on "View Bill" in the emailed notice from Xfinity and ended up on the same endless loop in the website that included the notice "We're having some trouble connecting to My Account." I believe that indicates that there is a programming error that should be fixed.
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user_68hl3b
1 Message
11 months ago
I also have the same problems with the xfinity website.
I also had a separate problem with my set top box, I was offered an upgraded box with UltraHD in time for the Olympics, but it never showed up, and I can't even find that box offered on the website. No clue what happened there.
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user_llzukj
2 Messages
11 months ago
hi, i'm trying to edit my payment method to a credit union account. i cannot access the payment method page to add a new payment method/remove the old one. you are forcing me to keep open a bank account i have been preparing the past month to close.
payment method page consistently refuses to load, and then opens a popup saying session will expire soon - on which the only button it responds to is the x.
i am on a windows 10 that was built less than a year ago from high end parts i might add, fully updated firefox. browsers, youtube, imgur, and countless other websites work just fine regardless of the ages and/or update status of the devices used to access them. will you please just fix your website so that people can easily pay you - something which one would think a company would very much want, is people giving money to it. Why, of all things, would you allow it to be difficult to pay you when so many other websites prove that it is entirely possible for a website to run smoothly? is receiving money not the entire point of running a business?
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user_s9nd5v
1 Message
10 months ago
same issue been trying for weeks.. im a new sign up. have yet to connected my account with my own modem/router. of course the start-up kit was never sent either. i have my own cables though. . because of stupid website looping i cant access my account. of course the phone app does not work either. just tells me i dont have an account. funny because im log into this forum just fine with same account.. ridiculous. probably want me to "rent" their equipment and get connect by a "professional" for that $100 fee. instead of doing it myself with my own equipment....all i see all over thsi forum are canned/bot answers. no help whatsoever
(edited)
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User_Rogue
2 Messages
10 months ago
The site just sits in loading and never shows anything anymore. I can't even view my billing statements or anything else on the site anymore.
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fixyourbrokenwebsitecomcast
1 Message
10 months ago
The website has been like that for years. I can barely make payments on the app most of the time. I don't know if they make the website like that so it is harder to get to customer service chat to fix the problems with billing they undoubtedly made, or to prevent you from making early payments. I swear 90% of the time the page goes pear shaped when I try to early pay the internet portion of my bill in case I forget about the auto pay. Mobile always works well enough.
If there was literally ANY other choice in the area with comparable service speeds..
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user_ijvj4p
1 Message
9 months ago
Xfinity get your [Edited: "Language"] together - I can't even login. I've logged in 10 times, dual authenticated, and you're still having me sign in again. I need to access my billing statements and those are not even available in the web app.
(edited)
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user_erpwxf
1 Message
9 months ago
The website has been a complaint of mine for the last few years! I have auto pay set up but I still need to access my bill to get reimbursement from my job and it takes HOURS to load anything. This is absolutely insane. Fix your website!! The operating system you have is awful!!!
(edited)
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