Visitor
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2 Messages
Why is xfinity charging $129 dollars for internet only when I was paying $136.50 for internet, phone and 125+ cable channels?
Xfinity is charging around $75 for 800 mbps on their website, so this is my question. I've been a customer for over 20 years. I recently tried to cancel my land line and cable service only to keep my internet service. Currently, I'm paying $136.50 for the bundle but when I tried to cancel the phone and cable I was told that now I have to pay $129. Wow! That's a total savings of $7.50. Am I missing something or is this crazy? I just want to pay a fair price without feeling taken advantage of in this situation.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_db9632 Hello! Thank you for reaching out to us here on our Community Forums. We can certainly take a look at your account and see what we can do for you. We will need you to send us a Private Message with your full name and service address. Here are some instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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