user_a7be01 Thank you for reaching out! Your bill may be high due to several factors, including the expiration of introductory or promotional pricing, which can lead to increased rates. Additionally, Xfinity may adjust service prices and fees to improve its network and cover rising costs. Taxes and fees on your bill can also change due to regulatory adjustments or increased programming fees paid to networks like ESPN and HBO. For specific details, you can refer to the "Taxes, fees, and other charges" article or inquire about current promotions that may be available to you. You can view your billing details in the Xfinity app, or Xfinity web portal. Here is an article that will walk you thought the steps to access your billing statements.
user_a7be01 Send us a direct message, and we can help review your bill.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
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2K Messages
11 days ago
You can view your billing details in the Xfinity app, or Xfinity web portal. Here is an article that will walk you thought the steps to access your billing statements.
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user_a7be01
Visitor
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7 Messages
11 days ago
I would like to have a chat with a customer service rep. Is there a way to that, that is not public.
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