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user_zsewhs
1st Topic

4 Messages

Wednesday, June 26th, 2024 9:55 AM

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Why is my bill so much higher than what I was quoted on the phone?

Please help me understand why I was told my payments would be and when I got my bill it was $50 more than what was quoted to me over the phone of which I agreed. I'm frustrated as to why can you help me

Question

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Updated 

10 months ago

214

2

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XfinityKassie

Official Employee

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1.7K Messages

11 months ago

 

user_zsewhs Good morning! Thank you for taking the time to reach out to our Community Forums Team. I can see how having your pricing being off would be alarming. I would be happy to take a closer look into your billing, and see what could be causing the payment to be higher than expected. Please keep in mind, when making changes to your billing, it can take 1-2 billing cycles for your billing to be adjusted. To get started, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

 

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user_zsewhs

4 Messages

You provided no answer, so I canceled your unethical bait-and-switch tactics with the mobile network. The corporate representative's first suggestion for a resolution was, "If you don't like the price, I'll send you a transfer PIN!"

10 months ago

0

Again

Expert

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31.5K Messages

11 months ago

Moved to Billing as this has nothing to do with the Guidelines.

2

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user_zsewhs

4 Messages

Again, hell no, it is a guidelines issue. They used unethical bait-and-switch practices.

10 months ago

0

XfinityOrlandoM

Official Employee

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2K Messages

@user_zsewhs

 

 

We do apologize for any inconvenience being that we're here on a social media public platform we give out information on how our billing cycle works.

 

In regards to your mobile service I would be happy to look at your plan when the changes are made and go over every detail of your bill,  just go ahead and shoot us a direct message with your name and address so we can look up your account make sure everything is correct on your bill

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10 months ago

0

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