Hello @user_46e9v4, thank you for taking the time to reach out on social media. I understand your concern with the increase, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
The concern is not "TV / Channels And Programming" help related...................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Did it just increase? Did you look at your FULL BILL you can find online if it's not mailed to you, so you can compare what changed?
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CCKrista
Retired Employee
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1.5K Messages
2 years ago
Hello @user_46e9v4, thank you for taking the time to reach out on social media. I understand your concern with the increase, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
•
111.1K Messages
2 years ago
The concern is not "TV / Channels And Programming" help related...................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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