Visitor
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1 Message
why is my bill not canceled, and why am I being charged double for my internet service at an apartment where I no longer live?
I have tried several times to cancel my account with Xfinity because I moved and am no longer an Xfinity customer. This past week, subleasers moved into my former apartment. Somehow, they managed to add themselves to what should be a canceled xfinity account. I received an Xfinity email saying that my bill was $95 per month. Not only did I speak with a representative several weeks ago confirming cancellation of my account, but it looks like Xfinity is planning on charging me in November for internet service that should have been canceled in October.
The overall customer service experience is absolutely horrendous and frustrating beyond reason. If there was any other company to use besides Xfinity, I would have, because I believe it's shameful for you to treat customers, who spend their hard earned money with you, this way.
I would like someone to reach out to me immediately to resolve this issue. This is unacceptable.
XfinityKei
Official Employee
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2K Messages
7 hours ago
@user_ctt918 I’m sorry to hear of the issue you're having with your account. I can resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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