Visitor
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1 Message
Why is my bill higher this month?
I have been with Xfinity for a few years now. My bill has been $55, but this past month it was $85. I have been trying to get a hold of someone in customer service to speak to them about this change and why it occured.
XfinityMatthew
Official Employee
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2.1K Messages
3 days ago
Hello @user_yu5zmp Based on what you are saying it sounds like your promo package expired, and it rolled up to a regular rate for whatever service you have. Without seeing the account yet that is what I would speculate. But we can certainly confirm. Now if that is the case we can definitely look into new plans or promos that are better than the price it jumped to and see what is currently available. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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