Visitor
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2 Messages
Why is making online payments to my account not being allowed?
For many months, I have paid my monthly bill online with my debit card. Last month, the system repeatedly told me to “reload” and would not allow me to process a payment. I went to the Lowell Xfinity store to pay with my debit card and was told that I could only pay in cash. Not wanting to be late with my payment, I brought the cash to the store and the clerk helped me to enter it. I had a $.08 credit. I have never had a problem paying with my debit card with any company and find this insulting. So I called Customer Service and, after a very long discussion, was assured that there had been an error in coding my account as automatic payment. The agent assured me that the problem was fixed and I would have no further problem. However, this month I have been trying to get my balance online, and again am being told to “reload”. I will not accept this poor treatment. I request this matter be cleared up IMMEDIATELY. If I do not hear from you within seven days, I will move to another provider. Thank you for your time.
XfinityVianney
Official Employee
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2.3K Messages
9 days ago
Thank you for reaching out to let us know. I'll need to dive into the account to get a full understanding of what is occurring. I ask that you please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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NShermanWalsh
Visitor
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2 Messages
15 hours ago
As of today, I am still unable to pay my bill online. I have checked with my bank as was told to by xfinity and they told me that it’s not on their end. I am still waiting on a solution from xfinity to pay this month’s bill online.
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