Visitor
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1 Message
Why is it so hard for you to get ahold of a live agent in 2025?
I have used comcast for a very very long time. I have never seen it so bad where I cant get in contact with a live actual human being to talk about my bill. My current deal ended. My Bill of course went up 20+ a month. And when I try and talk to someone. I cannot get past the AI on the phone nor on the live chat. This is very disconcerting because xfinity website has never ever been one to be able to get you the best deal for the services you ask for. So I am very confused as to why I cannot get ahold of a human being anymore in regards to billing.
XfinityAlfonso
Official Employee
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1.6K Messages
1 day ago
Good evening Nitrus6 thank you so much for taking the time to reach us here via our Xfinity Forums. There are always several ways you can connect with us, this forum being one of them.
On X and Facebook @XfinitySupport
Our r/Comcast_Xfinity SubReddit is also a great community for collaboration and answering questions on technical issues.
If you've been looking online via our Xfinity Plan Builder and haven't found a plan that suits your needs, then we're happy to take a look for you as well.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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Again
Expert
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31.5K Messages
1 day ago
@Nitrus6
Please note that the Official Employees that work here also work in the places that @XfinityAlfonso mentioned. 😉
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