Why is it so hard for you to get ahold of a live agent in 2025?

I have used comcast for a very very long time. I have never seen it so bad where I cant get in contact with a live actual human being to talk about my bill. My current deal ended. My Bill of course went up 20+ a month. And when I try and talk to someone. I cannot get past the AI on the phone nor on the live chat. This is very disconcerting because xfinity website has never ever been one to be able to get you the best deal for the services you ask for. So I am very confused as to why I cannot get ahold of a human being anymore in regards to billing.