Visitor
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2 Messages
Why is it so difficult to cancel service?
I’m extremely frustrated with the process required to cancel my Xfinity service. Customers should be able to cancel their service easily online without needing to call or visit a store.
I recently moved to an area that isn’t close to an Xfinity store, and every time I call customer service I’m placed on hold for an extended period of time (+20 minutes)—so long that I’m unable to stay on the line. I’ve also tried using the callback option, but that service has not worked either.
This type of business practice feels very frustrating and unfair to customers. When I initially set up my service, I had no trouble reaching someone immediately. However, when trying to cancel, the process suddenly becomes extremely difficult.
There should be a simple and accessible way for customers to cancel their service online.
XfinityMartyR
Official Employee
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3.1K Messages
19 days ago
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user_tiqtot
Visitor
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2 Messages
19 days ago
I finally connected with a representative today to cancel my service. The process took over 30 minutes, and it still appears the cancellation may not have been completed correctly. When I log into my Xfinity account, it now prompts me to finish setting up a new account instead of confirming that my service has been cancelled.
Additionally, the representative repeatedly attempted to sell me additional services even after I clearly stated that I wanted to cancel my account. After spending more than 1.5 hours trying to complete this cancellation process, I never received confirmation that all of my services have been fully disconnected.
Since then, I have also continued receiving calls from Comcast attempting to sell me services. I would like these calls to stop and for my account to be fully cancelled immediately.
This experience has been extremely frustrating. The cancellation process should be simple and transparent for customers. Instead, it feels intentionally difficult and unnecessarily time-consuming.
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