Visitor
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1 Message
Why is it impossible to get in touch with support?
1) the Xfinity online chat feature is useless
2) finding an actual support email address for Xfinity has been extremely frustrating
3) I have spent an hour today sending emails to addresses that bounce back / or trying a chat feature that literally has no responses
4) I have had consistent issues with global pass and billing the past. Your process is poorly designed and communicated. I’ve had assurances from Xfinity in the past that everything with international / global pass is fine, and then end up having to deal with unexpected billing issues.
I need to get a bill adjusted, as I’ve been charged for both global pass and international data use.
It should not be the difficult.
XfinityOrlandoM
Official Employee
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3.7K Messages
19 days ago
@user_3dwuq2
Thank you for reaching out. We’re sorry for any inconvenience you’re experiencing with your mobile billing.
If you have Global Pass and travel outside its supported coverage areas, your phone should notify you that international data charges may apply.
You mentioned charges for both Global Pass and international data usage. Can you confirm whether you were still within a Global Pass coverage area at the time? https://www.xfinity.com/support/articles/global-travel-pass
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