burbank's profile
burbank
Conversation Starter
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Regular Visitor

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12 Messages

Tue, Apr 20, 2021 10:20 AM

Why is Comcast taking away items and services and no impact on pricing

Don't understand why Comcast is taking away items like the Connect App which I feel was quite useful and DVR limitations.   Gee pricing keeps going up and services decrease....not right.  I am paying a higher sports fee because Marquee was added and I could care less...but pay more.

Responses

Official Employee

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173 Messages

19 d ago

Hi, @burbank! Thanks for reaching out through our Forums page and for your time. As someone who loved the Connect app myself to manage my calls and emails, I understand the inconvenience that is caused to lose an app that you like. We regularly evaluate our products to ensure it includes the best combination options to appeal to our customers. Please visit the following link to [submit your feedback](https://comca.st/3gohvZG) Rest assured that you can continue to easily access your Comcast email from your mobile device. Here are two options.

 

1. Use the [Xfinity Connect web portal](https://comca.st/3szY3vi). This site is optimized for your mobile device – and you can bookmark it for easy access from your home screen!

2. Or you can choose to access your email using a third-party email client, like Outlook, Thunderbird, or the Mail apps native to your iPhone or Android device. These email clients include extra benefits like the ability to add attachments and access your phone contacts

 

 

What I would like to do from here is research the DVR limitations and explore all of the options that we have available to see if I can provide better savings for your services. To get started, please feel free to send us a private message with your name and address by clicking on the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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burbank

Regular Visitor

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12 Messages

19 d ago

I know how to access Connect....that was not my question...is was a frustration comment....pay more get less

Official Employee

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173 Messages

I am glad to hear that you already know how to access Connect without the app. I just want to make sure that I was proactive in setting you with clear expectations on all of the options available for you today. We offer our sincerest apologies for the frustration that we have caused you with this experience. At Comcast, we strive in ensuring that we provide digital options that help make managing your account simple and easy. I use the website on my phone and it helps me with checking on my emails whether at home or on the go just like I did with the app. We are very grateful for your business and truly want to turn around your experience. I would like to see if I can get you on a plan where you pay less and get more under a new promotional deal today. How does this sound?

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eddie230

Contributor

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29 Messages

14 d ago

Well, one way that can help is to cut back on some of the extra charges.  Here is an example of a current Comcast bill:

Comcast / Xfinity Cost
Package  130.99  62.6%
Taxes & fees  78.30  37.4%
Total  209.29  100.0%
Yes, you are reading this correctly, paying a whopping 37.4% in taxes and fees on a fairly basic plan,
$78 in taxes and fees on a $131 per month plan.  Something about this is just “disproportionate”.

Official Employee

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154 Messages

Good morning @ and thank you so much for your feedback, we really appreciate you taking the time to post on our forums. We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road.

From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising costs to our business.

You may not realize that we pay programmers like Fox, ESPN, HBO® and others to be able to bring you their programming. Programming fees - what we pay to programmers - are one of our largest costs and increase regularly. Changes to the fees we charge ensure your access to top networks and the latest entertainment.

We're sharing this information to be more transparent about what drives changes in your bill. If you are unhappy with your bill, our Digital Care Team would be more than happy to review current offers available in your area and see if we can find a plan that would reduce your monthly costs. If you'd like for us to review offers with you, please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and the service address. 

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burbank

Regular Visitor

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12 Messages

Well the issue I have is that I am paying fees for channels I never watch and never will....example Marquee...not a cub fan and will never watch, but I have a fee that I am paying for that...annoying and unfair

Official Employee

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146 Messages

I can see how that would be frustrating. I would be more than happy to help you find a different channel lineup without those channels. Would that be helpful?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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