Contributor
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39 Messages
Why is Comcast taking away items and services and no impact on pricing
Don't understand why Comcast is taking away items like the Connect App which I feel was quite useful and DVR limitations. Gee pricing keeps going up and services decrease....not right. I am paying a higher sports fee because Marquee was added and I could care less...but pay more.
XfinityGabriel
Official Employee
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2.4K Messages
4 years ago
Hi, @burbank! Thanks for reaching out through our Forums page and for your time. As someone who loved the Connect app myself to manage my calls and emails, I understand the inconvenience that is caused to lose an app that you like. We regularly evaluate our products to ensure it includes the best combination options to appeal to our customers. Please visit the following link to [submit your feedback](https://comca.st/3gohvZG) Rest assured that you can continue to easily access your Comcast email from your mobile device. Here are two options.
1. Use the [Xfinity Connect web portal](https://comca.st/3szY3vi). This site is optimized for your mobile device – and you can bookmark it for easy access from your home screen!
2. Or you can choose to access your email using a third-party email client, like Outlook, Thunderbird, or the Mail apps native to your iPhone or Android device. These email clients include extra benefits like the ability to add attachments and access your phone contacts
What I would like to do from here is research the DVR limitations and explore all of the options that we have available to see if I can provide better savings for your services. To get started, please feel free to send us a private message with your name and address by clicking on the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.
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burbank
Contributor
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39 Messages
4 years ago
I know how to access Connect....that was not my question...is was a frustration comment....pay more get less
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eddie230
Contributor
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35 Messages
4 years ago
Well, one way that can help is to cut back on some of the extra charges. Here is an example of a current Comcast bill:
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