Why is cancelling service so hard by design here?

Is cancelling service this hard by design? What's the end goal here? Make everyone so fed up that they ask 'who provides service besides xfinity or comcast?' when they're looking to establish service at another address?

Having to schedule a call with a service rep that's a week out to cancel service is predatory.

I feel sorry for anyone working for this organization as it seems they do everything in their power to make the customer feel powerless and frustrated before they can talk to an actual human being. That doesn't work out for the consumer or the person who has to field their call. But from what I understand comcasts' business model is to [Edited: "Language"] over customers and low level employees. I've heard horror stories about the service and have experienced them for myself now. I sympathize with the battle cry of their customers, 'never again!'

And since the general recommendation is to leave a message with in direct chat which is non-existent when following the link provided in either Safari or Firefox, so here's my full name and address so that service can be cancelled immediately:

Kristopher [Edited: "Personal Information"]