Visitor
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1 Message
Why I am still being charged after closing my account???
In September, I moved to new address and I called to Xfinity and canceled my old lines. After moving into new address, I called to open a new account for the new address, and after the call, I got an email saying that I opt in for some kind of phone line which I never asked for. So I called them again and told them to cancel the phone line because I never asked for it. So, they said that they cancelled it, but recently I saw that I was still being charged on my card and CREDENCE RESOURCE MANA popped up on my credit score.
This is unacceptable, I called to Xfinity so many times and they said that everything is cancelled, but why am I still being charged for the device that I never said say to and I never received???
XfinityJustinC
Official Employee
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2.1K Messages
3 hours ago
Hello, @user278 thank you for reaching out over Xfinity Forums. I'd be reaching out as well if I was in your shoes, and I'd like to investigate this further and help get this billing/collections concern resolved for you. I appreciate all the information you have provided so far, and will need to gather some additional that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
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