why havnt i received a refund after 2 months

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_87gobh! Thank you for creating a post with your refund concerns. Our team would love to dive into this and help in whatever way we can! To clarify, was this not a transfer of service, where any remaining balance on the old account would simply transfer to the new account (credit or amount owed)? Per our Refund Policy, the process can take up to 4 - 6 weeks, so are you positive the account fully closed on 7/24? I ask because billing may have been backdated to that day, but if the order remained open for a while, that could be the reason for the delay. We appreciate whatever you're able to share (without listing private information). And if we need to take an even closer look at things, we absolutely will.