Why has my statement increased Nearly 50% increase in monthly bill

@user_b6q4qy

Thanks for reaching out to us. I understand how unexpected billing increases can be a concern.

You can use the Xfinity app or website to review detailed billing statements from the past 12 months, including any discounts or price changes. This link provides more information: https://www.xfinity.com/support/articles/view-xfinity-billing-history

I'll be happy to take a deeper look at your account to see if we can find you a better price for the services that fit your household needs!

Just send me a direct message including your first and last name and complete service address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum