Visitor
•
1 Message
Why has my internet bill increased by $20/month randomly and why can't I contact a person to find out?
I've been trying to contact someone to see why my bill was increased by $20 despite the fact that if I try to lower my internet speed, the price increases even further!
Even more, I see that if I were to switch to my current speed (which it won't let me do) it says the price won't change for 5 years. I've only been at this address for 2 years and the price already increased by $3 earlier, and now it jumped to $20.
Nothing in my current or previous billing statements give any breakdown of where this number comes from, and when I try to follow the support pages it always brings me back to an AI chatbot that does not provide any more detail nor let me talk with a person.
XfinityEricB
Official Employee
•
2.2K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0