1 Message
Why has my bill increased?
I went to Xfinity in October or November to return my modem/router as I wanted to lower my bill and wanted to stop renting. The agent talked me into getting another modem/router free of a charge and a free smartwatch. I didn't want the smartwatch. He told me it would be "free", i.e. my bill would be the same as it was when I walked in. He even wrote the breakdown on a piece of paper. Now, in January 2025, I have been charged $10 extra what I have previously been paying. Why? I am livid. I did not want this smartwatch but I was talked into and assured that my bill would not increase. Please resolve this issue as I am at my limit with Xfinity.
XfinityDena
Official Employee
•
3.2K Messages
3 months ago
Thank you for reaching out @user_ow1myg I would be happy to take a look at the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0