Why has my bill increased out of nowhere?

There are several legitimate issues with these annual price increases that I've seen customers complaining about for quite a while, with no form of genuine response from Comcast to explain, justify, or generally show they care at all about their customers.

1) There is often no warning about these increases sent directly to the customer. I've seen Comcast reps claim that it's noted on the bill, or that an email is sent to the customers alerting them to the increase beforehand, but this is a paltry blip of warning for the level of price increase they drop on you. I don't even receive an email notification about upcoming increases in the Comcast-provided email system connected directly to my account, which would seem to be an obvious courtesy. The only way I have ever found out any real info about these increases is when I see them suddenly appear on my next bill, with absolutely zero context given for the increase on the bill itself. This is weak customer service.

2) As mentioned, the real-time online bill listings are wholly devoid of any contextual information that gives the customer a breakdown of what these additional fees are based upon. Again, this is not good customer service. If you don't want an even more negative reaction from your customers over another round of price increases, you should at least have the decency to append these new charges with a line item explaining what they are and why they are happening on the very same bill where they are first introduced.

3) From the outside information that, again, I had to gather for myself because Comcast doesn't seem to regard customers enough to address the issue directly, these increases are due in large part to broadcast TV and sports channels increasing the prices Comcast has to pay for their offerings. If this is the case, I take exception to the subsequent increase in service costs being distributed to ALL Comcast customers across the board--even internet-only subscribers who gain no benefit from these channels being on offer--rather than targeting the price increase to only affect customers who actually have subscriptions that include these price-hiked services (such as those who have cable bundles). As it is, you're effectively charging some customers for portions of services they're not even receiving!

Even if Comcast insists upon these regular price increases due to economical shifts that are genuinely out of their control, their handling of the process has ever been one of disregard to their customers. The above noted issues are simple things that could be easily improved upon, yet Comcast acts with the same dismissive behavior every time a price increase is introduced. This, more than the actual price hike itself, is enough to give existing customers reason to consider dropping their services altogether.

I want to have an even-minded view of all this. But an appropriately inclusive communication to your customers about these price increases has been in your court for a long time now, Comcast. Having a single, probably-tired-and-underpaid online service agent respond with apathetic non-answers--or worse yet, a chatbot--is just not cutting it.