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Visitor

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1 Message

Sun, Sep 5, 2021 5:22 PM

Why has my bill gone up $20 dollars suddenly?

My bill used to be $20 cheaper, it was increased without any notice. Checking paperwork/agreements I cannot find any clause for this. Viewing my bill offers no explanation either. Please revert my bill.

Official Employee

 • 

435 Messages

2 m ago

Hi, @user_be3e37. There are different reasons you could be seeing an increase on your bill. We'd be happy to look into this for you. Can you please send us a direct message with your name and address in full?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/2YwaA9Z

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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