New Poster
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3 Messages
Why don’t you offer better pricing to existing customers?
Today, I finally found a way to talk to an actual person and the best they could do for me was to lower my $250 per month bill by about $20. I asked for an email confirmation about what we discussed. Still haven’t received anything. It turns out if I was a new customer, I’d be paying a lot less….$35 a month for internet, $25 for phone and there’s something called Now TV which is much less than what I’m paying now. I guess I’ll be calling Fidium Fiber back tomorrow to have them come out and also Direct TV. Comcast used to have one of the customer service departments. Now you get stuck in AI hell and have to google search to find out how to talk to a person who then does not follow up. No thanks. Not any more. I wonder what the FCC and others such as BBB would say about this. Not to mention I’m now 65 years old so maybe AARP would be interested as well.
XfinityDena
Official Employee
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3.4K Messages
1 year ago
@user789 I am sorry to hear you did not get a copy of your order. You should get an email within 24 hours of the changes. If you did not get this you can also find it at http://xfinity.com/myaccount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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