Why don’t you offer better pricing to existing customers?

Today, I finally found a way to talk to an actual person and the best they could do for me was to lower my $250 per month bill by about $20. I asked for an email confirmation about what we discussed. Still haven’t received anything. It turns out if I was a new customer, I’d be paying a lot less….$35 a month for internet, $25 for phone and there’s something called Now TV which is much less than what I’m paying now. I guess I’ll be calling Fidium Fiber back tomorrow to have them come out and also Direct TV. Comcast used to have one of the customer service departments. Now you get stuck in AI hell and have to google search to find out how to talk to a person who then does not follow up. No thanks. Not any more. I wonder what the FCC and others such as BBB would say about this. Not to mention I’m now 65 years old so maybe AARP would be interested as well.