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gideon37
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4 Messages

Sunday, December 15th, 2024 10:36 PM

Why doesn't your website work?

You are an internet company. If anyone has a functional website it should be you. People complain over and over about this. I can't even access my bills. If nobody escalates this issue it's going to be a lawsuit. It's obviously intentional.

Question

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Updated 

3 hours ago

33

3

XfinityVictor

Official Employee

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1.3K Messages

4 months ago

 

gideon37 Hello, I hope you are having a wonderful day! Thank you for taking the time to make a post today. I am sorry you are having issues with our website. I understand how frustrating it is, and I am happy to help. What error message or code do you get when trying to access your bills?

 

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user_uj7o8n

1 Message

4 months ago

For me personally I'm not even getting an error code when trying to pay bill. It just says error and they are working to resolve issue. This has been going on for at least a week!

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_uj7o8n Thank you for letting us know you are running into issues when making your payment using the Xfinity site. Are you using a saved link to access your payment options? Are you connected to your home internet? Do you run into the same issues when using the Xfinity app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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jenkins2881

Visitor

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1 Message

3 hours ago

Nothing seems to work anymore.  I can only imagine how much money you're losing.  I've been trying for about two weeks to upgrade my service and add mobile, but the site continuously crashes and for days I haven't been able to get in at all.  [Edited: inflammatory].  Going to start searching for for another provider since you all don't seem to care.

(edited)

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XfinityAldrik

Official Employee

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2.1K Messages

Thankyou for reaching out to us @jenkins2881! We regret to hear there has been multiple issues when attempting to sign up for mobile through our website. Could you please send our team a direct message with your full name and full address? Our team would love the opportunity to turn this experience around and assist with adding Xfinity Mobile to the account. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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3 hours ago

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