Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of it but I still have the charge on my bill. I guess Xfinity does not respect the military or the law. Service Members Beware.

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XfinityAlyssaA

Official Employee

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2.3K Messages

12 hours ago

We appreciate your service @user_ktiu0g and proudly support our customers that serve. We'd be more than happy to review the Early Termination Fees and help make this situation right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_ktiu0g

Visitor

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6 Messages

9 hours ago

Thank you for not helping me. I will report this up my chain of command and our legal team to let them know Xfinity does not abide by SCRA laws.

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user_ktiu0g

Visitor

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6 Messages

8 hours ago

Again, Thank you for not helping. I need someone that can actually help me

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user_ktiu0g

Why doesn't Xfinity wave early termination fees for PCS for military?

XfinityAlyssaA

user_ktiu0g

user_ktiu0g

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