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user_ktiu0g
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Visitor

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6 Messages

Monday, February 2nd, 2026 12:38 AM

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of it but I still have the charge on my bill. I guess Xfinity does not respect the military or the law. Service Members Beware.

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

8 hours ago

We appreciate your service @user_ktiu0g and proudly support our customers that serve. We'd be more than happy to review the Early Termination Fees and help make this situation right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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user_ktiu0g

Visitor

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6 Messages

5 hours ago

Thank you for not helping me. I will report this up my chain of command and our legal team to let them know Xfinity does not abide by SCRA laws.

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XfinityDuron

Official Employee

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473 Messages

Is there anything else I can help you with at this time?

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5 hours ago

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user_ktiu0g

Visitor

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6 Messages

Yes,

I would like help with an ETF. I am AD military on PCS orders, my new address does not have Xfinity service available.

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4 hours ago

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XfinityDuron

Official Employee

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473 Messages

Unfortunately, being outside the Xfinity footprint does not authorize a credit for ETFs. I understand how this could become very frustrating, but there is nothing more I can do at this time. 

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4 hours ago

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user_ktiu0g

Visitor

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6 Messages

Duron,

this is incorrect.

Per the SCRA https://uscode.house.gov/view.xhtml?req=(title:50%20section:3956%20edition:prelim

A service member may terminate a contract if they receive military orders to relocate for a period of not less than 90 days to a location that does not support the contract. This includes internet access service.

Additionally, the service provider under the contract may not impose an early termination charge. 

v/r

service member 

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Our apologies for the error and misinformation @user_ktiu0g as it is our policy to credit active duty military members for Early Termination Fees. Your account has been properly credited and we will circle back with you soon to make sure you are seeing your online account updated to reflect your new balance. We proudly support our military and customers that serve. ❤️

 

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3 hours ago

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user_ktiu0g

Visitor

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6 Messages

4 hours ago

Again, Thank you for not helping. I need someone that can actually help me

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