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Why does Xfinity charge for unlimited data, when it's competition does not?
I have been looking at AT&T, Verizon and TMobile in my area, which are the only other options, and none of them charge a fee for unlimited data, so why does Xfinity? I have no issues switching, and will be in the next few days, but you'd think Xfinity would want to keep customers they have had for 10+ years..
XfinityEva
Official Employee
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1.3K Messages
2 months ago
Thank you for contacting us about this concern. Your Xfinity Internet service comes with the 1.2 Terabytes (TB) Data Usage Plan, there are two ways you can get unlimited data from Xfinity.
We recommend you check your monthly data usage in your account (you may be asked to sign in using your Xfinity ID and password first). Only a very small percentage of our customers use more than 1.2 TB of data a month. This is why we want to make sure you understand your data needs before choosing a plan that works best for you.
For users who typically need more than 1.2 TB of data per month and don't want to pay for overages, we offer two options.
Option 1: You can purchase the Unlimited Data Option.
Option 2: Customers who lease an Xfinity Gateway can add xFi Complete, which includes unlimited internet data.
Exclusions
The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, NOW Internet, X-Class speeds, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.
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