T

Friday, December 6th, 2024 8:38 AM

why does voice appear on my plan when I didn't choose the option to add voice.

Ever since I moved to my new place, around 2022, after I moved the service to this location, voice service has appeared on my bill and has been charging me extra per month. I would like voice to be removed from my account. Please fix this.

Official Employee

 • 

1.4K Messages

20 days ago

 

thathon1 Good morning, Happy Friday! Thank you for reaching out to our Community Forums Team regarding your services. I understand not wanting a landline if you aren't going to use it. Have you had a chance to check other promotions without the voice service included? 
 
https://www.xfinity.com/learn/deals 

 

forum icon

New to the Community?

Start Here