3 Messages

Friday, January 12th, 2024 2:48 PM

Closed

Why does our bill keep changing each month?

Looks like I can't post images here, so I'll try to explain as best as possible via copy/paste. 

First bill, November: $10

My Xfinity plan

$20.00
My Xfinity services
$93.00
Superfast
$93.00
Discounts
-$73.00
Bonus Mobile Discount
-$35.00
The end date of your promotion is Aug 12, 2025.
Promotional Discount
-$18.00
Includes a 24 month $18.00 Promotional Discount that will end on Aug 14, 2025
Xfinity Mobile Discount
-$10.00
The end date of your promotion is Aug 12, 2025.
Automatic Payments Discount Including Paperless Billing
-$10.00
December: $15

My Xfinity plan

$25.00
My Xfinity services
$93.00
Superfast
$93.00
Discounts
-$68.00
Bonus Mobile Discount
-$35.00
The end date of your promotion is Aug 12, 2025.
Promotional Discount
-$18.00
Includes a 24 month $18.00 Promotional Discount that will end on Aug 14, 2025
Xfinity Mobile Discount
-$10.00
The end date of your promotion is Aug 12, 2025.
Automatic Payments Discount Including Paperless Billing
-$5.00
January: $10

My Xfinity plan

$20.00
My Xfinity services
$96.00
Superfast
$96.00
Discounts
-$76.00
Bonus Mobile Discount
-$35.00
The end date of your promotion is Aug 12, 2025.
Promotional Discount
-$21.00
Includes a 24 month $21.00 Promotional Discount that will end on Aug 14, 2025
Xfinity Mobile Discount
-$10.00
The end date of your promotion is Aug 12, 2025.
Automatic Payments Discount Including Paperless Billing
-$10.00
Oldest First
Selected Oldest First

Expert

 • 

117.1K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Retired Employee

 • 

1.5K Messages

2 years ago

Hello @CafeRoaster01, thank you for taking the time to reach out on social media. 

 I'd like the opportunity to check into this for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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