Visitor
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1 Message
Why does my mobile bill keep climbing every month when I was supposed to have a promotion for signing up for mobile with internet?
I have internet plus mobile and I was supposed to get the promotional billing rate for mobile but that is not what’s happening. I am getting billed for two lines when I didn’t sign up for two lines, and phone support people can’t figure out how to help. I was on the phone with them for over 3 hours and then they said that they were going to have to call me back after 24 hours because it was going to take that long to fix it and I never recieved a call back, it was not fixed, and the ticket is closed.
XfinityThomasC
Official Employee
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3.6K Messages
5 hours ago
Hello @user_u862e6 let's get this billing issue fixed for you. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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