Fbwhite's profile

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1 Message

Mon, Oct 19, 2020 9:00 AM

Why Does my internet Bill Increase Every Year!!

Every Year without fail my internet bill is increased by over $20.00! Not only does nothing change to my service, but i dont even have cable! I am only paying for internet, why is it that exsisting customers for 5 years + and there is NO PROMOTION for customer loyalty!????

 

Responses

Official Employee

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6.7K Messages

8 m ago

Hello Fbwhite.  Sudden increases in fees are usually at the end of a promotional/ discount period. Regarding promotional discounted offers, We offer an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory discount period offer expires, the price does automatically change to what we call Everyday Price or regular rate. I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 


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