Fbwhite's profile

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1 Message

Monday, October 19th, 2020 9:00 AM

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Why Does my internet Bill Increase Every Year!!

Every Year without fail my internet bill is increased by over $20.00! Not only does nothing change to my service, but i dont even have cable! I am only paying for internet, why is it that exsisting customers for 5 years + and there is NO PROMOTION for customer loyalty!????

 

Official Employee

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7K Messages

5 years ago

Hello Fbwhite.  Sudden increases in fees are usually at the end of a promotional/ discount period. Regarding promotional discounted offers, We offer an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory discount period offer expires, the price does automatically change to what we call Everyday Price or regular rate. I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 


Visitor

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1 Message

4 years ago

My Wifi now is at $163.27. This price is outrageous. I am a low-income family and this is too much. Are there any discounts available?

Problem Solver

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908 Messages

Hello, Pikaminh! We'll be happy to review your account, as well, for any available promotions. Please send a private message with your first and last name to "Xfinity Support", after clicking on the Peer to Peer chat icon at the top right of the page.

I no longer work for Comcast.

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