Visitor
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1 Message
Why does it say my current plan is a diffrent plan than what im paying.
So I was looking at my plans and was talking to a assistant and he was telling me i was paying $80 a month for a plan I didn't sign up for. The plan I know I signed up for was the 800mbps and it tells me that i am paying $55 month when, but when talking with the assistant they said I was paying $80. There is no way i signed up for the $80 month plan. Can you help me find a way to make sure i am paying the original $55 a month. I will provide the pictures of both plans. The Top picture is the one I know I signed up for. Bottom is the one it says my current plan is.
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CCAlisha
Problem Solver
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571 Messages
2 years ago
Hi, there! Thank you for reaching out to our Xfinity Community Forum page this evening. I am sorry for the confusion with your account. Our team would be happy to get this straightened out with you. Please send us a DM with your full name and address to assist.
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