Why does Comcast insist on enforcing the 1.2TB limit?

Hello all,

I don't understand why Comcast is still enforcing the 1.2tb limit when we are still in the middle of a pandemic. So you're telling me I have to pay double my internet price because everyone in my household has to work from home?

The situation in my household and among many households probably will not return back to the normalcy until after summer.

Can I get an adjustment on my bill? I've had at least over $150 dollars worth of charges... This is outrageous.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

4 years ago

@Stephens1 Have you considered signing up for Unlimited Data?

1

Stephens1

Regular Visitor

•

5 Messages

@Again

Hi Again,

I appreciate you taking the time to respond to me. But why would I consider that when it's a straight up money grabbing move? In Comcast's video, they stated that over 90% of users don't even hit the 1TB limit. But if an overwhelming amount of the customer does NOT hit that limit, then why does it even need to charge an additional fee?

Yet again, I wouldn't even be complaining if things were normal. But again, I must repeat, we are in a midst of a pandemic.

4 years ago

0

XfinityMarcos

Official Employee

•

2.4K Messages

4 years ago

Hello, @Stephens1, thank you for reaching out in our forum for help with your data overage concerns. I know these days every penny counts, and those added fees are definitely not fun to see. If the data overages are valid I won't be able to reverse them, but I'd be happy to take a look at your account and go over any possible solutions. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

3

Billing

Stephens1

Why does Comcast insist on enforcing the 1.2TB limit?

Again

Stephens1

XfinityMarcos

New to the Community?