Stephens1's profile

Regular Visitor

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5 Messages

Tue, Apr 20, 2021 9:11 PM

Why does Comcast insist on enforcing the 1.2TB limit?

Hello all,

I don't understand why Comcast is still enforcing the 1.2tb limit when we are still in the middle of a pandemic. So you're telling me I have to pay double my internet price because everyone in my household has to work from home? 

The situation in my household and among many households probably will not return back to the normalcy until after summer.

Can I get an adjustment on my bill? I've had at least over $150 dollars worth of charges... This is outrageous.

Responses

Again

Expert

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25.5K Messages

18 d ago

@Stephens1 Have you considered signing up for Unlimited Data?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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5 Messages

@Again 

Hi Again,

I appreciate you taking the time to respond to me. But why would I consider that when it's a straight up money grabbing move? In Comcast's video, they stated that over 90% of users don't even hit the 1TB limit. But if an overwhelming amount of the customer does NOT hit that limit, then why does it even need to charge an additional fee? 

Yet again, I wouldn't even be complaining if things were normal. But again, I must repeat, we are in a midst of a pandemic.

Official Employee

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169 Messages

18 d ago

Hello, @, thank you for reaching out in our forum for help with your data overage concerns. I know these days every penny counts, and those added fees are definitely not fun to see. If the data overages are valid I won't be able to reverse them, but I'd be happy to take a look at your account and go over any possible solutions. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.5K Messages

@Stephens1 With the new forum software you [we] are no longer able to send individual PMs.  Click on the chat icon in the upper right and then on the pen/paper icon and in the To: field type in "Xfinity Support" without the quotes.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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169 Messages

@, thank you for adding that screenshot and attempting to send me that message. When you go to add a contact in the "To:" field, you'll actually just enter Xfinity Support. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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