Visitor
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1 Message
Why do you advertise a free year of mobile and then charge for it?
I have one line of xfinity mobile and the agent says it should be free. But its not and they can't fix it. Are you kidding me? How is one company so AWFUL at everything?
XfinityJohnG
Official Employee
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2.6K Messages
12 hours ago
Thank you for reaching out to our team here. I will be happy to look at any charges on your account from our side. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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