Visitor
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3 Messages
Why do new customers get great deals why existing customers only have their prices go up?
No wonder Xfinity is shedding tens of thousands of customers a month. My monthly internet only bill went up 20% from $80 to $100. Meanwhile a new customer can get pricing of $70 per month for the same gig service for 5 YEARS! Don't give me this that they want them to experience the service and become a long term customer....that's a 5 year rate lock when I have been a customer for over 20 years and any kind of promotion I look at still will be a price increase. When I talk to customer service, the first thing they try to do is down sell you to lower your service to get the price point. Meanwhile I could switch to competitive fiber that is now in our development for $79. Yet, customer service won't budge on the pricing. I don't want mobile service. I don't want cable TV. Yet they won't be competitive and punish long term customers.
XfinityDemetrise
Official Employee
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554 Messages
2 hours ago
Hi @smh254 Thank you so much for reaching out on our Xfinity Community Forum about your billing concern. I'll be happy to assist. All promotions that are offered will expire once the offer expires. This goes for new and existing customer. I'll be more than happy to take a look at your account to see what options are available. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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