Contributor
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118 Messages
Why do I keep getting "payment declined" notices? Phising suspected
I have been on automatic payments for some time. Everything was fine until the September bill, Comcast made an error and deducted $.14 too little. When I discovered the mistake a few days later, I submitted the $.14 underpayment electronically and assumed that was the end of the matter.
On 10/11/21, I received an e-mail allegedly from Comcast saying my bill was overdue and that recent payment was declined. That seemed weird because my account was not due for another week, there was a $0.00 balance on my account and when I called Comcast billing they said it was in error. They asked that I send a copy of that e-mail to [Edited: "Personal Information"]. Everything went back to normal.
On 1/1/22, I again got an e-mail allegedly from Comcast once again saying my automatic payment had been declined. This was well in advance of when my automatic payment was due! I went and checked to make sure everything was in order and resubmitted the automatic payment info on 1/1/22. On 1/3/21, I got the same e-mail that "my automatic payment was recently declined of process on 1/3/22".
What [Edited: "Language"] is going on? I'm not even close to past due and I know the payment wasn't declined! This needs to be settled immediately. I'm tired of receiving these e-mails especially when it's not an error on my part.
CCMorgan
Gold Problem Solver
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3.3K Messages
3 years ago
Hi, class77. Thanks so much for taking the time to create a post. You're in the right place for help with your account. This truly does sound incredibly frustrating! We want to help you get this straightened out. In order to do so, we will need to review the account. To get started, please send us your name and address via direct message.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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class77
Contributor
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118 Messages
3 years ago
I've done as you asked. When should I be getting a reply?
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user_dac618
Visitor
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1 Message
3 years ago
On March 25th, 2022 I also received an email from XFINIT MY BILL..SUBJECT: Your recent pay returned, - the contents then stated to view your statement log in....Then in bold
Automatic Payment Returned - Your automatic payment was currently returned on 25 March 2022, kindly confirm your payment information below to avoid your subscription cancelled, then a link to CONFIRM NOW. It then followed below that link: You'll need your username to log in. THIS IS A SERVICE-RELATED EMAIL -followed then buy : Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits...then very last was
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
So after checking my bank account and Xfinity account my payment WAS RECEIVED...What the heck!!! I did not follow their instructions....
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