Visitor
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1 Message
Why did my xfinity bill jump from $50 to $70/month
Why did my xfinity bill jump from $50 to $70/month?
I’m a PhD student and got the $50 plan/month. Why did my bilk suddenly jump to $70? I haven’t received any notification for this? At least give me a chance to cancel the service instead of suddenly increasing the bill. This is not acceptable.
Latoque
Expert
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30K Messages
1 hour ago
Moved from Email forum
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XfinityJustinC
Official Employee
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2.7K Messages
55 minutes ago
[Edited: added additional sentiments] @Latoque I appreciate you moving this post, and bringing the billing concern to my attention.
Hello, @user_f2zpzp thank you for reaching out over Xfinity Forums. When my billing increases I'm concerned also, and reach out to my providers. You've contacted the right place for support, and can assist with an account review regarding the $20 billing increase. From experience an increase is typically related to a promotion discount expiring, we are proactive and your monthly statements will have a time period outlined when those run.
- Are you able to pull up your previous $50 statement > go to "Regular Monthly Charges" section > look for your internet speed tier (if there is a discount period it will be in green)?
https://www.xfinity.com/support/articles/view-xfinity-billing-history
(edited)
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