Why did my internet bill go up??

I’ve been paying 35 a month for internet for 2 years, and my bill went up 20 dollars to 55 a month a few months ago. It didn’t even let me know, I just saw it in my statement! For the life of me I can’t connect with a real person who can bring my bill back down, because I did not agree to this price.

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XfinityAldrik

Official Employee

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2.2K Messages

4 days ago

Thank you for reaching out to us @user_ber9tu! Page three of the monthly bill will have promotions and the dates they expire in green font. Once a promotion has expired, the statements going forward will not have this green text on page three. Generally promotions last 1-2 years, it would appear one or more promotions may have recently expired on the account.

Could you please send our team a direct message with your full name and full address? We can certainly take a look at our available promotions. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_8fojgq

Visitor

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1 Message

Why would you make up all that about direct messaging when it is not a real option? There is no available direct messaging like you describe - yet another xfinity scam. No real option for support, just junky ai bots and endless circular phone prompts. This company should be broken up and liquidated.

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2 days ago

0

XfinityAmira

Official Employee

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4.1K Messages

Hi user_8fojgq! We appreciate you reaching out on our Xfinity Forum, and I promise we're real. My team is actually a corporate team based out of our headquarters in Philadelphia. We're here to support you with all your service needs and would love to further assist you with any help needed.

So that I can better address your service concern, can you please tell us a little more about your service issue?

Thanks and we look forward to helping you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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Again

Expert

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31.5K Messages

@user_8fojgq

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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1 day ago

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Billing

user_ber9tu

Why did my internet bill go up??

XfinityAldrik

user_8fojgq

XfinityAmira

Again

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