Why did my bill skyrocket

Question

Ive been trying to change my plan for a week now and nothing pops up my phone is up to date the apps up to date nothing pops up with different plans and deals, now im stuck paying $100 for slow horrible internet for 30mbps is ridiculous and should be illegale when you guys have plans for $45 a month still for the 300 mbps but want to charge me $100 outrageous

XfinityBrianH · Answer

user_xf5qig Thanks for reaching out to us here to let us know about the issue you are experiencing with your account. I know how frustrating an unexpected bill increase can be, thats why Xfinity lists all of the discounts applied to your account and the date those discounts expire on page 3 of your billing statement. You can find them highlighted in green. Our team would be happy to assist you with finding a new promotions for your services today,

can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Billing

user_xf5qig

Why did my bill skyrocket

XfinityBrianH

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