Why did my bill jump from $61.12 to $81.12 this month?

Dear Xfinity Support,

I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcoming changes.

Last month I paid $61.12, and suddenly I’m billed $81.12. That’s a $20 increase, over 30% more, with no notice. This is unacceptable.

From what I understand, typical reasons for such an increase may include:

• The expiration of a promotional or introductory rate, which automatically reverts to standard pricing after 12 or 24 months.

• A general price increase by Xfinity effective in early 2025 — internet rates reportedly rose around 5% and TV packages 12–15%, plus increased fees like regional sports or broadcast TV fees.

• Termination of a prior monthly credit or discount that was previously applied to my account.

But none of this was communicated to me. I saw no alert on my billing statement, no email notice, and no banner in the Xfinity app. I expect transparency, and what I received was silent nickel‑and‑diming.

I demand immediate answers:

1. What exactly caused the $20 increase? Break down each line item that changed.

2. Why was I not notified in the bill, by email, or via the app?

3. What promotional discount or credit expired, if any?

4. Can my previous rate be reinstated, or a new promotional offer applied to bring my bill down?

I expect a prompt and detailed response within five business days. If this is unresolved, I will consider discontinuing my service.