Visitor
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1 Message
Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support,
I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcoming changes.
Last month I paid $61.12, and suddenly I’m billed $81.12. That’s a $20 increase, over 30% more, with no notice. This is unacceptable.
From what I understand, typical reasons for such an increase may include:
The expiration of a promotional or introductory rate, which automatically reverts to standard pricing after 12 or 24 months.
A general price increase by Xfinity effective in early 2025 — internet rates reportedly rose around 5% and TV packages 12–15%, plus increased fees like regional sports or broadcast TV fees.
Termination of a prior monthly credit or discount that was previously applied to my account.
But none of this was communicated to me. I saw no alert on my billing statement, no email notice, and no banner in the Xfinity app. I expect transparency, and what I received was silent nickel‑and‑diming.
I demand immediate answers:
What exactly caused the $20 increase? Break down each line item that changed.
Why was I not notified in the bill, by email, or via the app?
What promotional discount or credit expired, if any?
Can my previous rate be reinstated, or a new promotional offer applied to bring my bill down?
I expect a prompt and detailed response within five business days. If this is unresolved, I will consider discontinuing my service.
EG
Expert
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112.9K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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32.3K Messages
1 month ago
@user_qnsxg5
If it was a promotion dropping off you would have been notified in last months' bill, or the bill before that. It's usually on page 3 or 4 where you will find the notifications.
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XfinityMarshante
Official Employee
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432 Messages
1 month ago
Hello @user_qnsxg5, thank you for taking the time to leave a post. Sorry to hear that your bill increased without communication. I can understand how frustrating that could be when you are used to paying a set amount. When we send our statements on page 3, it provides details on whether your promotion ended or if a discount was removed. Were you able to review your full statement? We would be glad to review your account and see what promotion you are eligible for. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thank you @EG and @Again
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user_k5u8ym
Visitor
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3 Messages
1 month ago
Mine went from $55 to $130/month because the promo dropped off and they apparently no longer offer the 800 mbps package that I was on (though I asked if they offer it at all and the employee said yes but it's up to their "discretion" and mostly for new customers. They upgraded me to a plan more than double my previous month's price without asking or informing me. After 2 hours using their chat, the only option offered to me was to upgrade to a higher plan on a 12-month promo of $90/month. They'll probably offer you a "promo" too, but it'll still be more expensive than what you are used to paying... exactly why this prompted me to switch to one of their competitors.
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